A 60–Minute Response Guarantee
We provide a 60 min response time guarantee for each ticket or e–mail that you submit to the client care team. We will speedily reply to all the standard inquiries and forward right away the issue to our server admins if any further assistance is required. If you take advantage of the Managed Servers package, we will carry out any of the included services at a time that has been discussed with you in advance.
A Premium–Quality Customer Support Service
- We will be online for you 24–7 to respond to any enquiries that you may have related to our Website Control Panel and any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also require help with server management procedures, you can order our Managed Servers package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus installation and troubleshooting services.
A User–Friendly Help Area
Every dedicated web hosting plan is fitted out with our free Website Control Panel, which features an in–depth knowledge base and a collection of instructional video tutorials. Whenever you need help while working with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.