1 hour ticket response
Quick support is our ultimate duty and this is why we’ve got a team of practiced client support engineers who are eager to offer a fast answer to any question that you may possibly have. Just open your customer support ticket from the Website Control Panel and we will reply within one hour in the worst case scenario. In fact, we work hard and aim for a 20–minute client support ticket response time.
A Top–Quality Technical Support Service
Our help desk team members have extensive experience in the Linux shared hosting plans industry and are knowledgeable enough to provide a swift solution to your problem. If, however, the situation at hand is not within the competence of a customer support engineer, the tech support ticket will be forwarded to a developer or admin for further investigation.
An Intuitive Help Center
To help you get a quick hint on how to use a specific feature, we have implemented a truly intuitive Help Center section in the Website Control Panel. You can search through a huge collection of web hosting account management articles and website management articles, browse the F.A.Q. archive or check our step–by–step video tutorials.