The presence of the customer and tech support that a shared hosting company provides can tell you a lot for the services they offer as well. In case you're allowed to use just e-mails or tickets, you have most likely discovered a reseller not the hosting provider. When this is the case, you will have to wait for a few days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for further help. If the supplier can provide various means of communication with fast response time that are available anytime, they're most likely the top provider, not just a reseller. So you will enjoy timely assistance and excellent support since they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is always better to contact your web hosting company right away using your favourite method of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our shared hosting services come with 24/7 tech support and various means of contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up ordering a service which you can't use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. In contrast to the majority of suppliers on the market, we answer to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get well-timed support, particularly if your website is not running properly for some reason. All of our Linux semi-dedicated plans feature 24/7 customer and tech support, so in case something comes up, you can use various ways to let us know - telephone line with a few local numbers around the globe, live chat, emails and support tickets. The first two options are for pre-sales, billing and general matters, which means that if you don't have an account yet, for instance, you will be able to find additional info regarding our services, or we can assist you with less difficult technical problems. The second two methods are for solely tech matters or anything which is more time-consuming considering that it's easier to track the conversation between you and our technical support crew. The warranted max answer time for them is merely 1 hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day in order to get assistance as you may have to do when using the services of other providers.

24/7 Customer Support in VPS Servers

In case you buy a VPS server from our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail and we'll handle the trouble and send you a reply within the hour. The response time is guaranteed 24/7, including holidays and weekends, yet for most problems it takes a maximum of half an hour to get support. The support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply include 24/7 support via numerous means of communication and with a 1-hour max response time warranty. If you want to find out more about the packages or you have some billing or general questions, you will be able to call one of the local numbers we have globally or you can use our live chat service and consult with a live representative. For solely tech matters which require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a certain matter. The answer time for them rarely exceeds 30 mins, so that you can forget about waiting for a whole day to get help. The support service is available for all server-related matters, which includes the pre-installed software. In case you'd like to receive help with third-party apps, you may consider obtaining the Managed Services upgrade that we offer with all the packages.