Regardless of the fact that the web hosting service provided by the different companies is relatively the same, every provider has got their own platform with its own tweaks and different ways to complete given things. In such a case, a rich knowledge base will be remarkably useful both for persons with zero prior experience and for technically experienced users who will ultimately discover how given tasks are accomplished, but will waste valuable time in the meantime. The purpose of such a knowledge base is to make the service quick and easy to use, sparing users plenty of time and effort. The result is gladder customers, since they can effortlessly find the info they are looking for, and substantially less work for the technical support staff, because typically the majority of the queries and problems that customers have are already included in the knowledge base. Given that the articles themselves are properly written and cover more topics, you’ll be able to discover more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you purchase a shared hosting account through our company, you will be bestowed with access to our extensive online help documentation where you will find information on de facto everything connected with our hosting plans. The topics encompass anything from how to create an e-mail account on your mobile phone, to how to accomplish different things using an .htaccess configuration file. The articles themselves are written in a simple-to-grasp fashion and feature comprehensive manuals on how to execute a particular operation inside your Hepsia Control Panel. You can also find info that is not connected directly with Hepsia, for example one that concerns Internet applications on your desktop computer. The complete archive of articles will be located in the Help section of the Control Panel, but the ones that are related to a particular Control Panel section can be accessed on the spot. Considering the fact that we have included as many topics as possible, you will be able to learn more or less everything connected with your web hosting account.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with a comprehensive article repository where you can find any information that you might need about our web hosting services or about the Hepsia hosting Control Panel that we use. We have prepared it on the basis of the feedback that we have acquired from our clients over the years and, hence, our articles cover specific problems that you could face and include the most effective means of recovering them, for example getting an HTTP 500 error message or not being able to send e-mail messages from your desktop computer even though you have the correct outgoing mail server settings. The articles are available in each and every Control Panel section and you can access them whenever you need. They can help you boost your knowledge not only about our services, but also about the web hosting service as a whole, as they include exhaustive guidelines and general information such as what cron jobs or file access permissions are.