A ticketing system is the most popular means of communication that web hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to resolve an issue that takes some time to examine or that has to be forwarded to a server administrator. Thus, all responses given by either party will be stored in one place in case someone else needs to work on the given issue and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to log in and out of no less than two accounts to do some operation or to get in touch with the company’s client care staff. If you would like to manage a couple of domain names and each one of them is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. Moreover, it could take significant time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7 by our customer support engineers and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to get help. In contrast to certain companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request information with regards to any billing or technical problem. Additionally, you can see a collection of educative articles, which will help you resolve the most commonly faced challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated plans, which suggests that you won’t need an additional support platform to contact our tech support team – you can do it on the spot the moment you chance upon a complication. Sending a new ticket requires a couple of clicks and finding an older one is just as simple. With our intelligent search filter, you can quickly find any ticket that you have already sent. You can send a ticket at any given moment in time since our customer service team representatives are at your disposal 24x7x365 and answer in no more than sixty minutes, even though it rarely takes that much to obtain an answer. With Hepsia, you will have everything in one single place and you can just forget about needing to use two or more platforms to resolve a simple issue.