Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7 by our customer support engineers and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to get help. In contrast to certain companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request information with regards to any billing or technical problem. Additionally, you can see a collection of educative articles, which will help you resolve the most commonly faced challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated plans, which suggests that you won’t need an additional support platform to contact our tech support team – you can do it on the spot the moment you chance upon a complication. Sending a new ticket requires a couple of clicks and finding an older one is just as simple. With our intelligent search filter, you can quickly find any ticket that you have already sent. You can send a ticket at any given moment in time since our customer service team representatives are at your disposal 24x7x365 and answer in no more than sixty minutes, even though it rarely takes that much to obtain an answer. With Hepsia, you will have everything in one single place and you can just forget about needing to use two or more platforms to resolve a simple issue.