A live chat is one of the many methods of communication supplied by some hosting suppliers as a part of their support services. Determined by the company, the chat can be used for pre-sales, billing and/or technical support. This method of contact is quicker as compared to a support ticket and it will make it less likely to misspell or misunderstand something in comparison to a telephone call with a representative. What's more, when the issue that you have requires some time to be reviewed and resolved, you will be able to do something different meanwhile rather than just waiting, like you'd have to do if you call. Also, you can use a live chat support service completely free provided that you have web access even if your website hosting supplier is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, we supply live chat support too. You are able to contact us every single day, including weekends and holidays, and we will give you more details about the Linux shared hosting plans that we provide in case you are not among our customers yet, or about general and billing questions if you already have an account. Though for solely tech matters you'll need to open a ticket to the technical assistance team, because such issues will need extra time to be dealt with, you may still contact us on our live chat for some tech info. For instance, we will help you set up an email address in your e-mail client or troubleshoot various issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that if you have any kind of questions for our Linux semi-dedicated plans, you are able to contact our customer care team whenever you need regardless if you've already obtained your account or not. Generally, the chat service is for billing, pre-sales and common questions and issues, but we're able to assist you with various tech questions too. We will help you pick the optimal plan for your sites if you do not have an account yet, we can answer all of the billing questions or issues you may have or we can assist you with installing your new e-mail address on your PC or smart phone - all the abovementioned will be done timely as our live chat service is accessible all day, every single day. No matter when you need assistance, you can speak to a representative and save a lot of time.