In case you’re a site owner, a problem might always surface and it does not automatically need to be connected with the hosting service. For example, something may go wrong when you bring a web-based app up to date or some crucial content might be edited or erased by accident. Whatever the nature of the problem is, you will need to get in touch with the respective help desk support team and request them to recover a backup or to help you resolve the problem that you’re facing. How timely they’ll do that will determine the length of time that your sites will be offline. For particular websites such as social networking websites or e-commerce portals, a prolonged unreachability often equals lost customers and money. For this reason, it’s important that you use the services of a hosting company that offers not only a very good client support service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any helpdesk ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and national holidays. Regardless of the nature of your issue or inquiry, we’ll help you out instantly and will supply you with the needed information to sort out any problem with your sites. The real response time normally doesn’t surpass fifteen to twenty minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem resolved or what’s even worse than that – waiting around a whole day only to get an answer that more info is needed while nothing’s fixed. We will offer you assistance without any delay just because we realize just how invaluable time can be in the dynamic digital space. The 60-minute reply time guarantee is valid for any billing or technical query that you may have associated with our Linux shared hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service team representatives are available all the time and they’ll reply to any ticket that you post from the web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed regardless of whether you have a generic enquiry related to your semi-dedicated server or you bump into some challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 365 days a year to take care of any general, billing or technical issue. If you contact us about anything that is within our capabilities, we will sort it out before we respond, which suggests that you will not have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the required info – what workable solutions to try, what actions to take, etc.