One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and national holidays. Regardless of the nature of your issue or inquiry, we’ll help you out instantly and will supply you with the needed information to sort out any problem with your sites. The real response time normally doesn’t surpass fifteen to twenty minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem resolved or what’s even worse than that – waiting around a whole day only to get an answer that more info is needed while nothing’s fixed. We will offer you assistance without any delay just because we realize just how invaluable time can be in the dynamic digital space. The 60-minute reply time guarantee is valid for any billing or technical query that you may have associated with our Linux shared hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service team representatives are available all the time and they’ll reply to any ticket that you post from the web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed regardless of whether you have a generic enquiry related to your semi-dedicated server or you bump into some challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 365 days a year to take care of any general, billing or technical issue. If you contact us about anything that is within our capabilities, we will sort it out before we respond, which suggests that you will not have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the required info – what workable solutions to try, what actions to take, etc.