If you have ever had a shared hosting account in the past or you've dealt with any other kind of online service, you probably know from your personal experience that for some things it's better to speak with a live person over the phone than to exchange support tickets or email messages. If you'd like to know more about a specific service before you buy it or when something small-scale should be made, for instance, it is really much easier and quicker to do it real-time. When you are able to connect with representatives over the phone, it is also very likely that you are working with an actual website hosting supplier, not just a reseller. The level of support that you will get on the telephone varies between different companies - from general issues to dedicated tech support. Usually most of the suppliers supply pre-sales assistance and first level phone support, while more complicated technical issues are resolved via electronic mail and tickets.

Phone Support in Shared Hosting

Because we have live phone support 14 hours every day, you are able to call us and talk to our customer support agents to learn more about all Linux shared hosting plans that we provide and make sure that our servers meet the system requirements for your sites prior to buying anything. For your convenience, we have phone numbers on three continents so that you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you will be able to call about general and billing issues, and even about some technical issues. If the issue is strictly technical or it requires longer time to analyze, you should use our ticketing system, which will enable both you and our tech support crew to keep track of the info supplied by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you want to find out more about the plans, you have a billing issue or some general problem, you can just give us a call. Although some more complex matters may need a support ticket so as to give some time to our technical support crew to analyze, we are able to help you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. If you're in another country, we also have an international number where you'll be able to contact us.